Visiting Information, Calling a Patient & Staying Connected

St. Mary’s and Clearwater Valley Hospitals & Clinics are actively working on preparedness for COVID-19/Coronavirus. The situation is rapidly changing… so please be aware policy changes may be in place when you arrive.

Guidelines to the public:

  • Avoid the emergency room unless it is essential. The emergency room is trying to limit any possible exposure and serve those with critical needs.
  • Stay home if you are sick – even if symptoms are mild.
  • Practice good personal hygiene habits, including handwashing, coughing into your elbow, and avoiding touching your eyes, nose, and mouth.

As of right now, our policy is for NO visitors EXCEPT in the following circumstances:


This Visitor Restriction Policy is implemented to protect staff, patients, and community during the outbreak of COVID-19. 


Routine visiting will be suspended at St. Mary’s Health and Clearwater Valley Health (SMH-CVH) until the transmission of COVID-19 is no longer a threat to our patients, staff and community. Visitors will be allowed in based on the exception list outlined below.  

The exception list applies provided there is absence of symptoms on screening 

  • Obstetric patients may have one partner and one birth support person accompany them.
    •  No children under the age of 16  
  • Patients who are under the age of 18:
    • May have one visitor, or parents or guardians  
    • Must stay in the room for the duration of the visit  
  • For the Nursery/Neonatal Intensive Care Unit:
    • Birth parent; plus one significant other  
    • Must stay in the room for the duration of the visit  
  • Patients who are at the end-of-life may have only 2 visitors. 
    • Must stay in the room for the duration of the visit  
  • Patients with disruptive behavior, where a family member is key to their care, may have only 1 visitor. 
    • Must stay in the room for the duration of the visit  
  • Patients who have altered mental status or developmental delays (where caregiver provides safety) may have only 1 visitor. 
    • Must stay in the room for the duration of the visit  
  • Patients who require a home caregiver to be trained.
    • Must stay in the room for the duration of the visit  
  • Patients undergoing surgery or procedures may have 1 visitor. 
    • Visitor to leave medical center as soon as possible after the procedure/surgery  
  • Visitors may not remove any supplies or equipment from the medical center. Escalate to a supervisor immediately if noted.


  • Patients who have an appointment at a hospital, clinic, laboratory, radiology or are visiting the Emergency Department may have 1 person with them.


  • Restrictive policy includes SMH-CVH Employees that have family members who are in the hospital.


  • No visitors will be allowed in rooms of Persons under Investigation (PUI’s) or COVID-19 positive patients, unless the patient is at end of life or under the age of 18.


  • No other visitors will be allowed in the hospital at this time. 
    • Any exceptions to this policy must be cleared by the clinical area administrator.  

  • Entrance will be limited at each organization to ensure appropriate screening can occur for visitors in the exception list. 

Options For Contacting A Patient

For a visitor calling to reach an inpatient at St. Mary’s and Clearwater Valley Hospitals, please call the main hospital operator at 208-476-4555 in Orofino and 208-962-3251 in Cottonwood, provide the patient’s first and last name and ask to be connected to the patient’s room.  If the patient in question has not opted out of the hospital directory as a privacy preference, the operator will be able to connect the caller.

Reminder: Patients can use their hospital bedside phone to visit with loved ones if they don’t have access to a smartphone, tablet or laptop.

Visitor Info Curing Covid-19
Download a copy of our Virtual Visitation Guide

For everybody’s safety during the COVID-19 response, St. Mary’s and Clearwater Valley Hospitals and Clinics have taken the responsible step to limit visitors to our hospitals. Meanwhile, we appreciate that staying connected to loved ones can have a positive impact on a patient’s health and well-being. And it’s important for family and friends to stay in touch and aware of a patient’s status throughout their care. Thanks to today’s internet and social media tools, virtual communication is easier than ever.

Directions For Connecting To A Patient

Face-to-face Apps:

Choose from the below options for your smartphone/devices (requires a camera on both devices)

Video, Voice Or Text Options:

Connect with video, voice or text via the internet or on a device through any of the options below.